J F A Policy

Your personal details will only be used for the purposes of contacting you regarding your repair, including any required financial transactions. This would either be by J F Associates or in the form of feedback survey from your warranty provider. Your details will not be passed to any other organization without your permission.

The exception to this is if we are required to submit a report either to the Police or other Regulatory Body for legal reasons which we are able to verify. An example of this would be if we should identify footage on your product, the content of which is found to be of a nature that we believe may be illegal.

We will responsibly destroy any documents containing customer contact or credit card details.

If you have original packaging for your product, please notify us and, if possible, make this available when we call to collect the item.

Please remember to include a copy of your original purchase receipt. Do not send the original. If appropriate, please also include a copy of your extended warranty certificate. These will be retained for a period of 90 days following repair completion, after which, they will be responsibly destroyed.

Please be advised that, to complete a repair, we may be required to update the software / firmware of your product.

The repair to your unit may result in the loss of personal footage. J F Associates disclaims all liability for the loss of such data and any other consequential loss or damage.

Your product upon repair will be returned to original specification. This may include (but is not limited to) return to region code 2 on DVD product, specialist set up etc.

If your repair was booked through the NOISE web site you will also be able to track your repair on-line via our site using your unique repair number. For security reasons, we will also require you to input secondary data.

If requesting a repair under warranty, please ensure that your product is eligible before sending. If it was both sourced and purchased within the EUROPEAN ECONOMIC AREA and within twelve months, it will be covered under normal guarantee terms. If purchased outside of the EUROPEAN ECONOMIC AREA, a repair may be chargeable.

Please include your remote control but do not send other accessories with individual items of equipment, unless specifically requested to do so.

If the required repair to your product is covered under the terms of the warranty, a repair will be completed within our target turnaround of 10 days subject to spares availability.

If, on a warranty covered product, there is no fault apparent, your product will be returned to you or you will be notified to collect your product.

If the problem is found to be one that is not covered under the terms of the warranty, or if the unit is found to be one that does not qualify for repairs under the warranty, an estimate will be raised and provided to you by telephone & or e-mail.

Once a warranty repair has been completed, we will confirm to you either by telephone or e-mail to confirm. At this point, arrangements can be made for the unit to be returned to you.

Returning product for estimate – Out of warranty repairs

To obtain service on your Plasma Panel / Large Screen LCD panel outside of the warranty, please;

Complete the online form at the NOISE web site

Your details will not be passed to any other organization without your permission.

We will responsibly destroy any documents containing customer contact or credit card details.

If you have original packaging for your product, please notify us and, if possible, make this available when we call.

You will be charged an initial inspection fee of 1 hours labour which will be redeemable against the final cost of repair.

Please be advised that, to complete a repair, we may be required to update the software / firmware of your product.

The repair to your unit may result in the loss of personal footage. J F Associates disclaims all liability for the loss of such data and any other consequential loss or damage.

Your product upon repair will be returned to original specification. This may include (but is not limited to) return to region code 2 on DVD product, specialist set up etc.

If your repair was booked through the NOISE web site you will also be able to track your repair on-line via our site using your unique repair number. For security reasons, we will also require you to input secondary data.

Please include your remote control but do not send other accessories with individual items of equipment, unless specifically requested to do so.

Upon receipt of your product an estimate will be raised and provided to you by telephone / e-mail, within 10 days.

If there is no fault apparent, your product will be returned to you / you will be notified to collect your product. This will incur a handling charge of please see our schedule of charges.

Once an estimate is accepted a repair will be completed within our target turnaround of x days subject to spares availability.

Once a repair has been completed, we will confirm to you either by telephone or e-mail to confirm. Payment will then be taken and arrangements can be made for you to collect the unit or, alternatively, we can return it to you at a charge , please refer to schedule of charges.

Schedule of charges

An up to date schedule is posted on our web site

Warranty Terms and conditions

These are unaffected & remain as with your warranty provider, unless we provide a chargeable repair, then we will give 90 days warranty on the parts fitted.

Estimates

Following issue of an estimate, if we receive no return communication, we will contact you a second time, in writing, 10 days later. If we again receive no response, we will write to you a further 10 days later. If there is no response to this final communication within 10 days from the letter date, the product will be disposed of.

After refusal of an estimate, you will have one of two options;

You can elect to collect the item or, we can return it to you at a charge (please refer to our schedule of charges) or
You can authorize J F Associates to arrange disposal (we will request this confirmation in writing – by letter or e-mail).
The handling / inspection fee will not be refunded.

Escalation procedures

We trust that the above information will be of use to you. However, if you should have any additional questions, please do not hesitate to contact us and we will endeavour to assist.